Thank you for choosing HomeShoeRack. We sincerely appreciate your trust in our specialized entryway storage solutions. Whether you are looking to optimize a compact apartment foyer or organize a large family mudroom, our goal is to ensure your experience with our products is seamless and satisfactory.
Our dedicated support team in Pineville, North Carolina is here to assist you with:
Detailed inquiries regarding product materials (steel, bamboo, or solid wood) and specific dimensions.
Guidance on assembly steps or weight capacity specifications.
Real-time tracking of your order and shipping status.
Clarifications on our store policies or product care recommendations.
We value your voice. If you have suggestions on how we can improve our designs or service, please do not hesitate to share your feedback with us.
Expedite Your Inquiry
To ensure the most efficient resolution, if you are contacting us regarding an existing purchase, please include your Order Number (e.g., #HSR1234) in the subject line or the body of your message. This allows our team to immediately locate your details and provide an accurate response without unnecessary delay.
Direct Assistance Channels
For direct support, please use the following verified contact methods. We maintain strict data consistency to ensure your inquiries reach the correct department:
Customer Support Email:[email protected] (We strive to provide a detailed response within 24 hours on working days.)
Direct Support Phone: +1 (704) 543-4478 (Available for live assistance during our stated operating hours.)
Address: 12800 MEADOW CREEK LN, PINEVILLE, NC 28134, USA
Dedicated Operating Hours
Our team is available to assist you during the following schedule, synchronized with our local operations in North Carolina:
Monday – Friday: 9:00 AM – 6:00 PM (EST/EDT)
Saturday – Sunday: Closed
Public Holidays: Closed on all major U.S. Federal and Public Holidays. Inquiries sent during these times will be prioritized on the following working day.
Pre-Return Authorization Notice
Given the structural nature and weight of our storage products (such as multi-tier metal racks and wooden benches), we have implemented a specific protocol for returns to protect the integrity of the items.
Important: If you wish to initiate a return or exchange, you must first contact us via email to obtain a Return Merchandise Authorization (RMA) and the correct return instructions. Please do not send items back to any address listed on your original shipping label or any address on file without prior authorization. Blind returns sent without an RMA cannot be processed or refunded. For more details, please refer to our full Refund Policy.
Connect via Inquiry Form
You may also reach out to us by completing the form below. Please provide as much detail as possible so we can serve you better. We look forward to assisting you in creating an organized and welcoming home.
